Outside platform analytics

That’s probably why many online businesses are using such eCommerce chatbots to ensure individual user attention and top-tier engagement. Offering hotel deals over messaging, SnapTravel leverages artificial intelligence to help its customers find and book hotel rooms bookings over a conversational interface. SnapTravel doesn’t need to get anyone to download its app in order to work and offers its services on intimate platforms like SMS and Facebook Messenger. The HappyFox powered chatbot is placed next to the online store bringing sales and service together on each webpage. With the growing need for convenience, chatbots at any stage of the sales process are proving to be a boon for the eCommerce industry.

77 Plastic Surgery embodies this with its chatbot that streamlines new customer inquiries by documenting their area of interest and surfacing relevant information. Regardless of how effective it is, a chatbot can’t replace your human agents as they possess emotional intelligence and are better at diffusing strenuous situations. Evoque recognizes this, and initiates support queries with chatbots that are built to determine the customer need and transfer the case to a corresponding rep. Now that we’ve made our case for chatbots, let’s break down how you should be using them for customer service. Here are some examples of companies using chatbots effectively .

Scripts for Greeting New Visitors

Ralph helps users narrow down their gift search through a beautiful conversation design that seamlessly navigates them to the right choice. A well-designed chatbot is intuitive — commands don’t have to be taught, unlike the meanings of buttons in a visual interface or the keys on a touch-tone phone system. This allows you to tap into the prime buying behaviour of all of your customers, regardless of age, sex, geographical location or technological preference. Kik is a successful chatbot that helps customers find what they actually want using Artificial Intelligence technology. Reducing support tickets is one of the biggest challenges in online business.

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Companies want their customers to recommend their products and services to their friends and family. And this is backed by science; for instance, people ecommerce chatbot examples are 4 times more likely to buy when referred by a friend. Use a WhatsApp Chatbot to allow customers to quickly recreate carts and repurchase products.

Conversational intelligence with multilingual capabilities

As the chatbot examples above demonstrate, the future presents nearly endless possibilities for eCommerce companies. Freddy began this exercise by interacting with visitors in an innovative way as they progressed through the Awareness stage. It enticed prospects with engaging, seasonal content to lure them in. For Black Friday 2017 and 2018, HelloFresh made Facebook posts containing a question or a riddle. Whenever a user gave the correct answer, Freddy would contact them over Messenger and send them a promo code.

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These providers are solely focused on analytics, so they can track a ton of deep insights on your bot. You can begin collecting analytics on your bot by either using analytics tools offered in some ecommerce chatbot examples of the bot-building platforms, or you can tie your bot to an outside bot analytics platform. Facebook Messenger offers a Messenger Platform for building bots to publish on, of course, Messenger.

There are quite a few chatbot analytics platforms to choose from. Each has its own strengths and weaknesses, depending on each eCommerce company’s use case. When measuring the ROI of chatbots, you need to weigh the time it takes to converse and resolve issues, and the total time to exit. Chatbots that function based on sets of rules can be quite restrictive. That’s because they can only respond to specific commands, rather than interpreting a user’s natural language. More and more companies, including LinkedIn, Starbucks, British Airways, and eBay, to name a few, have been investing time and money into the development of chatbot technology.


This is the perfect way to understand if one can go ahead with their services. One of the best aspects of Pandorabots is that it converts speech to text. It will transform your input into text and provide a solution accordingly.

Tips for Building an Effective Chatbot for E-commerce Script

They can even find out if a particular product is available or not. That’s because it is easy to integrate their chatbot into your inventory. ProProfs ChatBot offers access to in-depth reports on how active the chatbot has been on your website during a specific period. You can even track its interactions with visitors and identify where it engaged or lost customers for your store.

ecommerce chatbot examples

The E-commerce chatbot script should allow users to return or exchange in a hassle-free manner, interact directly with the chatbot and receive status updates in simple text format. The users might share their contact information, for which case an E-commerce chatbot script should be designed to attract them to complete the purchase. It should include key details and USPs of the product, a FOMO factor. And in-app notifications will make users more likely to buy the product.

Now they can have fun, and you can collect valuable information. It has a few bugs, like once you change the bot’s name, it won’t reflect right away. Sometimes it fails to connect with the website, resulting in losing customers or leads looking for more information. Although their lead generation chatbot template is quite functional, there should still be more templates from an eCommerce perspective. Chatbots also help your business to identify upsell and cross-sell opportunities in no time. Brands like Levis have tested and tried this theory and have found it helpful.

It’s easy to place an order right on the chat, see its status, and get the basic questions answered if there are any. Live Chat Software Allow your customers to communicate with businesses in real time. Successful e-commerce companies know how to educate their consumers their customers. So ecommerce again refers to if you’re selling anything online that can be a digital product it could be a physical product. Those are all those are all things that sort of refer to ecommerce offering.

ecommerce chatbot examples

This task has been reduced by the chatbots as they work with the AI-powered technologies which does all the assigned task by itself without any human help. This caused great relief over the past as you get to achieve more output with less human efforts. Users could now have one-on-one chat experiences via phone with Sephora’s Kik chatbot. Consumers are more likely to make a purchase from a brand that provides personalized experiences. Using chatbots, you can provide personalized experiences at all customer touchpoints.